Manage All Messages Including Order Details
With Replyco, all your customer messages are in one central location, including order information. Say goodbye to tedious switching between different systems!
Make Your E-Commerce Smart With Replyco
With Replyco, e-commerce merchants save up to 50% of their time spent on customer communication.
Make Your Customer Support a Breeze
Review and reply to customer messages in Replyco's intuitive inbox. No tedious switching between different sales platforms or sharing passwords. This is how stress-free customer support is done!
Replyco has helped us work more efficiently and in a more structured manner in the face of increasing demand, multiple contact channels, and a growing volume.
The Perfect Match for Online Merchants
"Our goal is to make e-commerce accessible to more merchants and provide them with all the relevant solutions for their daily operations—all from a single software hub. Existing e-commerce brands can use our backend tools to take their professionalism to the next level."
Replyco is a helpdesk software specifically designed to meet the demands of e-commerce businesses. The helpdesk solution consolidates all messages from various support channels into a single inbox while providing order and customer data in real time. Thanks to AI-powered features in Replyco, support teams can save time and automate processes. Additionally, the integrated Helpdesk Reporting provides deep insights into the performance of your support team.
The helpdesk software is ideal for online merchants who receive customer messages across multiple channels and want to increase efficiency in customer support or simply save time. The system is suitable for solopreneurs as well as large teams.
Replyco offers all relevant integrations for e-commerce merchants, including marketplaces (e.g., Amazon, eBay, Etsy, OTTO Market, Kaufland), shop systems (e.g., Shopify, WooCommerce, BigCommerce, Magento), social media & messengers (e.g., Facebook, Instagram, Telegram, WhatsApp), as well as email integrations (Gmail or other email providers). The Live Chat provided by Replyco for your online shop can also be integrated directly into the inbox.
Unlike other helpdesk tools and ticketing systems, Replyco was developed specifically for e-commerce. This means the system understands the unique aspects of e-commerce, such as the relevance of Amazon SLA times or eBay case management. With Replyco, you also see all vital order information directly inside the ticket.
That depends on whether you choose ticket-based pricing or user-based pricing.
Our prices are unified for EUR, USD, and GBP (e.g., €9 = $9 = £9), regardless of current exchange rates.
With ticket-based pricing, costs are based on your ticket volume (which includes an unlimited number of accounts):the costs are based on your ticket volume (including an unlimited number of accounts):
If you are already a Billbee user, Replyco is included for free in the Billbee Growth Package .
With user-based pricing, you pay a fee per user (which includes an unlimited number of tickets):
Yes, you can test Replyco for 7 days free of charge. The trial period ends automatically. No credit card details are required.
Connecting your first channels (e.g., email and eBay) usually takes just a few minutes. Because Replyco is a cloud-based software solution, you don't need to install anything before starting—you can jump right in.
