Email Automation

Send Automated Replies

Exceed your customers' expectations and respond even faster to inquiries thanks to powerful automation features.

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Automate Your Messages With Replyco

Stay in touch with your customers even after business hours. Replyco's extensive response templates combined with customer data tags, smart auto-responders, and automated workflows enable you to stay connected and support your customers 24/7.

Save Time on Recurring Questions

Email Templates

Save massive amounts of time on FAQs regarding shipping status, returns, and address changes. Answer your customers' most common questions completely automatically using Replyco's standard or customized email templates. Thanks to these canned responses, you can handle support requests in a fraction of the time.
E-Mail-Vorlage mit Antwort zu Versand, Lieferadresse, Versanddienst und Sendungsnummer.

Keep Your Customers in the Loop

Automated Replies

Maintain complete control over your automated response triggers using our templates. Set triggers based on specific keywords in the email, the marketplace, or the email domain. You can even add a delay to automated responses to ensure they are properly tracked in your metrics.

What Replyco Users Are Saying

"Replyco saves a lot of time, provides support at the right points in customer communication, and thus increases my customers' satisfaction. I can automate many things with Replyco […]."
Alice on Trustpilot
Translated from German
"Before we had a messy web of email forwards that ended up with multiple people replying to a customer leading to even greater confusion. This has quickly replaced that with a streamlined and automated flow decreasing time between messages to customers and increasing the efficiency of our communication."
Zech on Capterra
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"“The integrations are well explained, I get fast and accurate responses, and they have bent over backwards to make sure we get everything running how we need it."
Matthew on Capterra
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Personalize Your Messages

Custom Tags

Automatically populate emails and templates with relevant customer and order data to send highly personalized responses. With marketplace data integrated directly into Replyco, your customers won't receive generic canned replies. Instead, tags like "customer_first_name", "order_id", and more ensure every response is tailored and specific to their ticket.
Kundennachricht wird über Chat, Facebook, Instagram und Shopify an einen Nutzer am Laptop gesendet.

Create Custom Automation Rules

Workflow Automation

Effortlessly manage your support team’s workflows by using various labels and task assignment rules. Categorize tickets and assign specific responsibilities to your agents. Additionally, leverage SLA prioritization settings to automatically detect which support tickets require immediate attention.
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Frequently Asked Questions

How Can I Automate Emails in Replyco?

  • Email automation in Replyco runs on smart, rule-based workflows using "if-then" logic. You define specific conditions—such as a key phrase in the subject line, the sales channel used, order status, or a specific item in the order—and the system automatically executes the selected action. Automation capabilities range from routing tickets to specialized agents and applying tags to sending scheduled, predefined response templates. This allows your inbox to handle the bulk of your routine tasks completely on autopilot.

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    How Long Does It Take to Set Up Automation?

    Setting up basic automations usually takes just a few minutes, while more complex workflows might take a little longer, thanks to Replyco’s intuitive, no-code visual system. Simple rules like automated out-of-office replies or routing messages by marketplace (e.g., sending all eBay tickets to a specific folder) can typically be activated with a few clicks. If you are planning deep automations based on specific keywords or order statuses, it’s worth spending a couple of hours accurately testing the conditions to ensure everything runs flawlessly in production.

    Can Replyco Access Real-Time Data From My Store?

    Yes, Replyco uses official API integrations to access real-time data from your online store (such as Shopify, WooCommerce, or Magento) and your connected marketplaces. The moment a customer message hits the helpdesk, the system works in the background to pull the latest information on the corresponding order, shipping status, tracking number, and payment method. This real-time data is displayed directly alongside the ticket for your support team, eliminating the need to manually dig through your store's backend to provide accurate information. If you use a different shop system and rely on Billbee for order processing, you can connect Billbee to Replyco to receive all necessary information in real time directly from the Billbee API.

    Can I Still Personalize Automatically Generated Emails?

    Yes, every automatically generated email can be highly personalized. Simply insert dynamic placeholders (known as custom tags) into your text templates. When the automation triggers, these placeholders pull matching details from your customer's order in real time. This automatically transforms a standardized template into a personalized message containing the correct customer name, exact order number, purchased items, or individual tracking link. Your emails remain approachable and authentic, despite being automated.

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