Ideal for E-Commerce Merchants

Live Chat Software

Chat with your customers in real time while they browse your online store. Easily answer questions directly in the chat and prevent cart abandonment with Replyco's live chat software.

Start Your 7-Day Free Trial
Online-Kundin fragt per Live-Chat-Support nach einem Schuh über Laptop mit Headset-Mitarbeiter.

Connect With Your Customers Directly in Your Online Store

Give your online store visitors an easy way to get in touch. Live chat support ensures a better shopping experience and boosts your conversion rate.

Be There for Your Customers at All Times

Real-Time Support

Assist your customers at the exact moment they need help. With our live chat, you communicate in real time while they browse your online store. Answer visitor questions instantly, address their concerns on the way to checkout, and easily boost your conversion rate.
Einstellungsbildschirm eines Chatbot-Widgets mit Aktivierung, Thema, Arbeitstagen und Code-Snippet zur Einbindung.

Tailored to Your Online Store

Fully Customizable

Make live chat an integral part of your store. Customize the widget in no time to match your brand colors and welcome your customers with a personalized greeting. To manage expectations, simply set your exact service hours and a charming out-of-office message for the times your team is offline.

What Replyco Users Are Saying

"So much of our time was spent replying to customers, it was costing us time (=money) and causing a lot of stress.  [...] We needed something that would work how we want to work, integrate with the software we already use and allow our distributed remote teams to stay connected with us and our customers. [...] "
Simon on Capterra
‍
"Replyco saves a lot of time, provides support where it matters most in customer communication, and thus increases my customers' satisfaction. With Replyco, I can automate many tasks and always have an excellent overview of all inquiries :-)."
Alice on Trustpilot
Translated from German
"We used to have a different messaging software, it was bulky, slow and unreliable. Replyco has transformed our customer service teams speed and the service we have received from setup has been great."
Steve on Capterra
‍

Launch Your Live Chat Today

Simple Integration

Give your customers a direct line of communication today with your new live chat. Once you’ve customized the design to match your online store, Replyco automatically generates a unique HTML code for you. Just copy and paste this code into the backend of your online store, and you're ready for real-time support.
Person arbeitet an Laptop, umgeben von Symbolen für Chat, Code und Online-Shop-Integration.
Frau zeigt Chatfenster mit Verbindungen zu Shopify, eBay, Gmail, WooCommerce, Etsy, Amazon, BigCommerce und Instagram.Frau zeigt Chatfenster mit Verbindungen zu Shopify, eBay, Gmail, WooCommerce, Etsy, Amazon, BigCommerce und Instagram.

Maintain a Clear Overview at All Times

Chats Straight Into Your Inbox

All incoming chat messages route straight into your centralized inbox. This means no more constant switching between different tools or tabs. You efficiently manage your entire customer support from a single interface and reply faster than ever before.
Test Replyco Completely Risk-Free for 7 Days
Start Free Trial

Frequently Asked Questions

When Is Live Chat Software Worth It?

Live chat software is worth it if you want to reduce cart abandonment in your online store. It makes sense for both small and large online shops to quickly answer questions about products, shipping times, or returns. With live support, you can also stand out from the competition and boost the conversion rate of your online store.

How Long Does It Take to Set Up Live Chat Software?

Setup usually takes just a few minutes. The most involved part is customizing your live chat: for example, choosing the colors and positioning in your online store (left or right). Set up your service hours, assign a title and welcome text, and write one message to be displayed during service hours and another for when you are offline.

‍

Once you're done, the system automatically generates a ready-to-use code. All you have to do is copy and paste it into your online store's backend.

Which Shop Systems Is the Helpdesk Chat Compatible With?

The Replyco live chat widget is compatible with all major e-commerce shop systems. Because the widget is based on universal HTML code, you can easily integrate it into your store's codebase.

What Happens to the Live Chat Outside Customer Support Hours?

You can configure your service hours in the settings. Outside of these hours, you have two options:

  • The chat automatically switches to an offline mode. In offline mode, a predefined out-of-office message is displayed, such as: "We are currently offline but will reply first thing tomorrow morning." The chat then essentially acts as a contact form where your customers can leave their email address and message. You can easily convert the inquiry into a ticket and reply via email right from Replyco.
  • The chat is hidden, meaning it is only accessible during your service hours. Your customers can still use all other communication channels.

What Happens if a Customer Leaves the Chat Before I Reply?

If a visitor leaves your shop or closes the chat window before you or your team can respond, the information is not lost. Since the system captures contact details before (or during) the chat session, you can easily convert the inquiry into a ticket and reply via email later from within Replyco. Your customers will then receive your response straight to their email inbox.

help@replyco.com
DE
EN
Terms & ConditionsPrivacyDPAImprintGet in TouchDemoAffiliate
Alternative
© 2026 Replyco - all rights reserved