Omnichannel Inbox

Order and Customer Data at a Glance

Replyco is the single source of truth for your helpdesk! Optimize your customer support with Replyco's smart features: all messages, including order and customer data, in just one inbox.

Start Your 7-Day Free Trial

All Critical E-Commerce Data in One Place

Switching between different platforms is a thing of the past! With Replyco, you can answer tickets in a flash within a single system.

Stay Organized

Order and Customer Data Directly Inside Your Tickets

Order details such as customer name, shipping address, order ID, tracking number, billing information, product details, delivery status, internal notes, customer notes, and much more are seamlessly integrated into Replyco. They are displayed right alongside buyer messages, giving you immediate access to the information you need for customer support.

Share Info Across Your Team

Internal Notes

Share information with your team regarding support tickets that require extra steps. With the internal notes feature, you can leave all the necessary context needed for other team members to process an inquiry.

What Replyco Users Are Saying

I can do everything from one place. All messages from different channels (Instagram, Amazon, Facebook, Email, etc.) arrive in one place, which saves time and distraction. Additionally, I can easily hand over customer support to someone else, for example, when I'm on vacation.
Mirjam on OMR Reviews
Customer service always used to frustrate me – constantly logging into different marketplaces, trying to keep track of response times and not miss any emails, then having to log into the ERP system again to check the exact details of a process. It simply cost endless time. Now, spoiled by my multichannel tool, Replyco finally offers THE ONE central place for all of this, clear and intuitive.
Alexander on TrustPilot
It's very helpful that I can answer all emails and direct messages (Etsy, Instagram, ...) from one place. That saves a lot of time and hassle. Additionally, I find the sorting options and automation rules very practical, and I've already created email templates and text modules for faster replies.
Jana on OMR Reviews

Order Numbers, Status & More Always at Your Fingertips

Order Details

Effortlessly manage buyer data from multiple channels. Sort your orders by marketplace, status, receipt date, and order number. Click on an order to instantly view all related tickets, ensuring you always have the full picture.

Simple Customer Management

Customer Details

With a comprehensive customer database, vital information is always quickly accessible in Replyco. Stop wasting time endlessly searching for an order ID or buyer contact details—every customer, message, and corresponding order history is automatically synced to your customer management system.
Test Replyco Completely Risk-Free for 7 Days
Start Free Trial

Frequently Asked Questions

What Is the Benefit of an Omnichannel Inbox?

An omnichannel inbox consolidates all customer inquiries from your various sales channels and communication methods into a single, central location. The biggest advantage is that your support team no longer has to constantly switch between different tabs, logins, and systems. This saves the team a massive amount of time, ensures they always keep track of everything, and reduces the risk of missed messages to virtually zero.

Which Support Channels Can I Connect to Replyco?

You can integrate major marketplaces like Amazon, eBay, Kaufland, and Etsy, as well as connect your own online stores powered by Shopify, WooCommerce, Magento, or BigCommerce. Traditional communication channels like standard email accounts (e.g. Gmail) can also be connected in just a few minutes, along with messaging services and social media channels (WhatsApp, Facebook Messenger, and Instagram). This allows you to reach your customers wherever they prefer to message you.

Are Marketplace Guidelines Followed When Replying Directly From the Inbox?

Yes, you can reply to messages directly from the inbox while fully complying with the strict guidelines of marketplaces like Amazon or eBay. Replyco communicates via the platforms' official APIs, so all system requirements are automatically handled in the background.

Can I See the Customer's Latest Order in the Inbox?

Yes, you can instantly see the latest order in the inbox if an order number is included in the subject line or message text—without ever having to switch systems.

Do Teams See in Real Time if a Colleague Has a Ticket Open to Avoid Duplicate Replies?

Yes, teams can see within each ticket in real time if a colleague currently has it open or is actively typing a response. This prevents misunderstandings and duplicate replies to customers.

Can Tickets Be Automatically Assigned by Channel?

Yes, tickets can be automatically filtered by channel and routed to specific team members or departments using automated assignment rules. For example, you can set it up so that all inquiries coming through your Amazon channel go directly to your Amazon specialists, while Shopify tickets are automatically routed to another team.

How Long Does It Take to Set Up the Inbox?

Setting up the inbox usually takes just a few minutes. Since ready-to-use integrations are already built in, all you have to do is connect and authorize the individual channels.

Is It Possible to Handle Customer Inquiries From All Sources Directly and Centrally Within the Inbox?

Yes, that is exactly what Replyco was developed for as an omnichannel platform. Your team no longer needs to tediously log into different marketplaces, shop systems, or social media accounts; instead, they receive, organize, and process every single message inside one central inbox.

Can I Reply to Customer Messages Uniformly, Regardless of the Channel?

Yes, you can reply to customer messages uniformly regardless of the original channel, as Replyco converts all incoming messages into standardized tickets. Your support team uses the same clean interface, the same global text snippets, and identical workflows for every response, while the system works in the background to ensure the message reaches your customer in the correct format for that specific marketplace or channel. Additionally, with the integrated Artificial Intelligence, you can respond even faster and more personally.

help@replyco.com
DE
EN
Terms & ConditionsPrivacyDPAImprintGet in TouchDemoAffiliate
Alternative
© 2026 Replyco - all rights reserved