Simple Pricing, Maximum Flexibility

With just one click, you get instant access to a complete history of all previous messages with your customers (note the time period under “Data backup”). Stay up to date with all interactions with ease.

Generiere mit nur einem Klick eine detaillierte Liste aller vergangenen Bestellungen deiner Kund:innen. Mit dem Überblick der Kaufhistorie kannst du deine Support-Antworten noch besser anpassen.

Improve your customer communication effortlessly. Correct typos, simplify ideas, and perfect the tone, length, and formality of your answers for truly effective interactions.

Simplify your customer interactions with ease. Summarize complex conversations, get instant insights, and make quick, informed decisions for outstanding support.

Organize incoming tickets automatically by creating your own AI categories or using predefined ones based on recurring topics. Increase workflow efficiency, simplify prioritization, and effortlessly deliver world-class customer service.

The Replyco Live Chat Widget is the solution to connect you with your customers in real time. Upgrade your website through our live chat: Get insights about website visitors and benefit from many other features of our widget.

Get even deeper insight into your business metrics with our add-on. Access detailed e-commerce metrics and data via visually appealing reports that help you make informed decisions.

Use our brand-new WhatsApp add-on as an additional communication channel seamlessly in Replyco to chat with your customers and give them an even better support experience.

Easily manage eBay cases directly in Replyco. Seamlessly handle INR or return/refund cases—send messages, initiate refunds, and resolve cases right from your workspace. Provide efficient, top-notch customer support without having to switch platforms.

With Replyco's feedback management features, you can consolidate Amazon and eBay feedback on a single screen to track, investigate, and proactively respond to buyer feedback. In addition, you can automatically send Amazon feedback requests to improve your strategy and customer satisfaction like never before.

All information about your customers' orders in one place: No more constant switching between screens. Stay focused and work efficiently thanks to the quick, comprehensive overview of your customers' orders in every ticket.

With placeholders, you effortlessly insert important details into messages without having to enter them manually. Whether it's the order number, customer name, or tracking ID (#order_ID#, #customer_first_name#, or #tracking_number#), our custom tags optimize your communication.

Think of the Priority & SLA Tracker as a 24-hour timer, a constant display of the remaining time to respond to a ticket. This feature ensures you always prioritize the right tickets and minimize the risk of penalties from marketplaces.

Automatically assign incoming tickets to specific folders, team members, or priority levels. Save time and effortlessly optimize your workflow to process your tickets more efficiently.

Repeatedly typing the same messages is a thing of the past. With Replyco's message templates, you can answer common questions quickly and efficiently. Thanks to channel-specific templates, you can also customize your responses for each marketplace, for example, with different texts for Amazon and eBay, to reliably comply with platform-specific requirements, such as omitting contact details in eBay messages.

Easily adapt your communication to each marketplace with channel-specific signatures. Create custom signatures for Amazon, eBay, and other channels to tailor wording and information appropriately, adding a personal touch to every message.

Create custom labels that double as folders, offering a seamless way to filter and categorize your message exchanges. Navigate your messages effortlessly, ensuring your customer communication is always well-structured.

Combine multiple tickets into one to process inquiries from the same customers more efficiently. Additionally, Replyco allows you to easily merge two customers, for example, in cases where different email addresses were used.

Replyco's deep integration allows your team members to create automation rules and trigger specific actions within Billbee. For example, you can easily put an order on hold if a customer requests a cancellation or refund.

Respond to customer messages with the autoresponder even outside your business hours. Increase your response rates with this feature by immediately answering typical customer questions or automatically confirming received inquiries.

Process eBay orders effortlessly in Replyco. With just one click, you can cancel or refund orders at a buyer's request. Note: This feature is independent of the eBay Returns/INR Cases add-on.

Two-way translation enables cross-language communication. Whether it's translating an incoming message into French or an outgoing one into Arabic – it's no problem with Replyco!

Repeatedly removing and adding ticket filters is a thing of the past. With Replyco's smart filters, you and your team can easily switch between multiple predefined ticket filters, effortlessly creating case-specific views.

Assign predefined or custom roles and permissions for features and channels to different team members. This flexible permission system allows you to easily adjust user roles to meet your team's needs.

With ticket collision detection, you'll know in real-time when another team member is working on a ticket.

Replyco automatically saves your drafts as you type, so you never lose a response. Every word you enter is saved, even if you interrupt your work or an unexpected error occurs. This way, you can always resume working on your tickets exactly where you left off.

Whether for individual or company-wide use, create predefined canned responses with unique names. Seamlessly insert them into your ticket responses by using the "/" symbol. This user-friendly tool optimizes communication and enables quick and consistent responses.

This feature allows Replyco to proactively retrieve all orders created in your shops, even if no tickets are assigned to them. Now you can effortlessly review orders independently and, if necessary, proactively contact buyers.

Create custom fields that allow your team to enter additional relevant data. Unlock detailed reports to answer a variety of business questions, from identifying problematic items to understanding common defects or reasons for returns.

Two-factor authentication provides additional protection for your account.