Inbox for Multichannel and Fruugo Sellers

With the Replyco inbox, you get far more than just customer messages. All your Fruugo customer data—including order IDs, shipping addresses, tracking numbers, and purchase dates—is seamlessly integrated into your intuitive dashboard, giving you everything you need to resolve inquiries while eliminating tab-hopping.

As a global marketplace spanning 46 countries, Fruugo connects you with international buyers. With Replyco's one-click translation into over 50 languages, international sellers can effortlessly break down language barriers—no matter where your customers or support agents are located.

Tired of typing the same "Where is my order?" or "How do I return this item?" replies? Eliminate repetition with tailored email templates for your most common FAQs. Using integrated marketplace data, Replyco’s dynamic placeholders automatically populate customer names, tracking numbers, and shipping addresses into your responses—generating deeply personalized emails in seconds. Pair this with smart auto-reply rules to effortlessly dispatch helpful messages when your team is out of the office.

Connect with your customers right where they are. Our fully customizable live chat widget (add-on) integrates seamlessly into almost any website, allowing you to engage shoppers at critical moments and actively prevent cart abandonment. Plus, with native integrations for Facebook Messenger and Telegram, Replyco brings instant support to social and mobile commerce—driving down response times while skyrocketing customer satisfaction.